Cognzant Recruitment Drive :-
Jobs For Freshers in Hyderabad | Cognizant Hiring Process Executive- Voice | Freshers can apply
Cognizant, a global leader in professional services, is hiring for the position of International Voice Process Associate in Hyderabad, Chennai,India . This role is ideal for candidates who are passionate about customer service and thrive in a dynamic, fast-paced work environment. If you are a graduate willing to work night shifts, we invite you to join Cognizant’s high-caliber team, where inclusivity, collaboration, and support are core values.
𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂’
Overview
About Cognizant
Cognizant (Nasdaq-100: CTSH) is a world-renowned professional services company that supports clients globally in modernizing technology, reimagining processes, and transforming customer experiences. With over 350,000 associates, Cognizant fosters an energetic, inclusive, and innovative environment where employees can build fulfilling career paths. We are committed to sustainability, diversity, and creating positive impacts in our communities.
Qualifications
Qualifications Listed on the main job post
1) candidates interested to work in international voice process can apply.
2) flexible to work in nights shifts and work from office
3) Any graduate can apply
Qualifications Listed by kaabiljobs expert for such job post they might ask :
- Educational Background:
- Experience:
- Fresh graduates are encouraged to apply; however, prior experience in customer service, voice process, or call center roles is a plus.
- Communication Skills:
- Proficient in spoken and written English.
- Ability to communicate complex information clearly and concisely.
- Active listening skills to understand customer needs and resolve issues effectively.
- Technical Proficiency:
- Basic knowledge of CRM (Customer Relationship Management) systems or similar customer service tools.
- Familiarity with Microsoft Office Suite (Word, Excel, and Outlook).
- Understanding of basic troubleshooting techniques.
- Customer Service Orientation:
- Strong customer-centric approach, with empathy and patience.
- Skilled in handling challenging or irate customers with professionalism.
- Interpersonal Skills:
- Team-oriented mindset, with a collaborative work style.
- Adaptability to thrive in a fast-paced, dynamic environment.
- Capacity to remain calm under pressure and solve problems efficiently.
- Availability and Flexibility:
- Willingness to work night shifts and adapt to a rotating shift schedule.
- Ability to work on-site in Hyderabad and flexibility with hybrid work requirements.
- Attention to Detail and Organizational Skills:
- Detail-oriented with a focus on accuracy when recording client information and updating systems.
- Strong organizational skills to manage time and prioritize tasks effectively.
- Soft Skills and Attitude:
- Positive attitude and a proactive approach to learning and development.
- Open-mindedness toward feedback and a commitment to self-improvement.
- Problem-Solving Abilities:
- Ability to think critically and resolve issues independently when possible.
- Resourceful and quick to identify solutions or escalate when needed.
Roles and Responsibilities
- Handle inbound and outbound calls to support clients with inquiries and concerns.
- Deliver an exceptional customer experience by actively listening, empathizing, and resolving issues effectively.
- Update CRM systems accurately with call details and client information.
- Collaborate with team members to ensure service quality and consistency.
- Maintain confidentiality and handle sensitive information responsibly.
Skills Required
- Strong communication skills in English (verbal and written).
- Excellent listening and problem-solving skills.
- Ability to work efficiently under pressure.
- Familiarity with customer service software or CRM tools is a plus.
Job Description:-
As an International Voice Process Associate, you will support Cognizant’s global clients through voice-based communication, assisting with inquiries, troubleshooting, and ensuring high customer satisfaction. You’ll work directly from our Hyderabad office, providing assistance during night shifts to better accommodate our international client base.
Cognizant Recruitment Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further roundsTop MNC’s Hiring Across India , Upload Your Resume
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