Exciting Jobs for Freshers in Gurgaon – Process Associate at Genpact

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Genpact Recruitment Drive :-

Explore jobs for freshers in Gurgaon with Genpact’s Process Associate role. Join Genpact for a rewarding career in customer service. Perfect for 2024 graduates!

Genpact, a global leader in digital transformation, is hiring for the role of Process Associate – Customer Service in Gurgaon, Haryana, India. This entry-level, full-time position is ideal for fresh graduates looking to start their careers in customer service and digital operations. As a Process Associate, you’ll handle customer interactions, data collection, and issue resolution, contributing to a seamless service experience. This role provides an excellent opportunity for freshers in Genpact to grow in a customer-centric environment, making it a fantastic career start for 2024 graduates in Gurgaon.

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂’

Overview

Job Overview for Freshers at Genpact

  • Job Position: Process Associate – Customer Service
  • Job Location: Gurugram, Haryana, India
  • Salary Package: As per Company Standards
  • Full/Part Time: Full Time
  • Req ID: NA
  • Education Level:Bachelor’s degree / Any Graduation
  • Company Website: www.genpact.com

Location

This job in Gurgaon is based at Genpact’s office, providing freshers with an on-site experience to develop their skills in a collaborative work environment.

Qualifications

  • Minimum Qualifications:
    • Bachelor’s degree in any discipline.
    • Open to fresh graduates and entry-level applicants.
  • Preferred Qualifications:
    • Prior experience in customer service (chat, email, or voice support) is beneficial but not required.
    • Excellent written and spoken English proficiency.
    • Strong analytical skills and customer-focused approach.
    • Flexibility to work varied schedules, including weekends, as required.
    • Active listening skills, attention to detail, and the ability to handle high-stress situations calmly.

Responsibilities

  • Respond promptly to customer queries and concerns, ensuring clarity and empathy in all interactions.
  • Support data collection processes to facilitate account recovery for end users.
  • Maintain a thorough understanding of client policies and procedures to address customer inquiries accurately.
  • Investigate and document customer-reported issues and escalate them as needed.
  • Provide exceptional customer service that aligns with Genpact’s commitment to customer satisfaction.
  • Exhibit critical thinking and analytical skills in addressing customer needs.
  • Demonstrate a strong work ethic and the ability to work independently or collaboratively within the team.

Skills Required

  • Communication Skills: Proficient in English with a neutral accent, capable of effectively addressing customer concerns.
  • Technical Skills: Basic knowledge of CRM and data entry systems, with the adaptability to learn new tools.
  • Problem-solving: Strong critical thinking skills to analyze customer issues and provide solutions.
  • Interpersonal Skills: Collaborative attitude and the ability to engage with colleagues to resolve complex issues.
  • Adaptability: Open to flexible schedules, including night and weekend shifts as needed.

If you’re passionate about problem-solving and learning, this is the ideal role to launch your career in tech!

Roles and Responsibilities

In this Process Associate role, you will be responsible for handling customer interactions, data collection, and ensuring a seamless user experience. You’ll address various customer issues, provide solutions based on policies, and escalate complex cases when necessary. This role is ideal for freshers seeking jobs in Gurgaon, particularly those interested in Genpact jobs for freshers that offer on-the-job learning and a supportive work environment.

Job Description:-


Genpact is committed to helping clients transform their digital operations, and as a Process Associate, you’ll play a crucial role in delivering high-quality service. Genpact values continuous improvement, so you’ll have opportunities to enhance processes and contribute meaningfully to client satisfaction. This position is a fantastic opportunity for jobs for 2024 graduates seeking to build a career in customer service.

Genpact Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Click Here To Apply
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Interview Preparation Tips

To succeed in the interview process for Genpact jobs in Gurgaon for freshers, we’ve compiled frequently asked technical and non-technical questions to help you prepare confidently.

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  1. How would you address a challenging customer inquiry?
    Answer: I’d approach it calmly, listen actively, and provide a clear solution. If further assistance is needed, I’d escalate it for a prompt resolution.
  2. What are your steps for ensuring data accuracy in customer accounts?
    Answer: I cross-check all information with verified sources, ensuring accuracy before proceeding with account recovery or customer updates.
  3. Describe a situation where you used online applications in customer service.
    Answer: I’m experienced in CRM tools and other online systems, quickly adapting to new platforms to enhance customer interactions.
  4. How do you prioritize tasks when handling multiple customer requests?
    Answer: I prioritize based on urgency and impact, addressing high-priority issues first while maintaining efficiency across all tasks.
  5. How would you escalate a technical issue reported by a customer?
    Answer: After attempting to reproduce the issue and documenting all details, I’d escalate it with supporting data for accurate troubleshooting.
  6. What is your approach to handling policy-related customer inquiries?
    Answer: I explain policies clearly and ensure customers understand them, resolving their concerns within the policy framework.
  7. How do you provide a great customer experience while following company policies?
    Answer: I empathize with the customer, explain solutions clearly, and follow through on my commitments, keeping within policy limits.
  8. Describe a time when you identified an improvement area in customer service.
    Answer: In a previous role, I noticed recurring issues and suggested clearer communication to proactively prevent similar cases.
  9. How would you manage multiple shifts, including weekends?
    Answer: I am flexible and willing to adjust my schedule as needed to meet company and customer requirements.
  10. What would you do if you couldn’t resolve a customer issue immediately?
    Answer: I’d inform the customer about the next steps, keep them updated, and follow through until their issue is fully resolved.

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Common Technical and Non-Technical Interview Questions

To succeed in the interview process for Genpact jobs in Gurgaon for freshers, we’ve compiled frequently asked technical and non-technical questions to help you prepare confidently.

  1. How would you address a challenging customer inquiry?
    Answer: I’d approach it calmly, listen actively, and provide a clear solution. If further assistance is needed, I’d escalate it for a prompt resolution.
  2. What are your steps for ensuring data accuracy in customer accounts?
    Answer: I cross-check all information with verified sources, ensuring accuracy before proceeding with account recovery or customer updates.
  3. Describe a situation where you used online applications in customer service.
    Answer: I’m experienced in CRM tools and other online systems, quickly adapting to new platforms to enhance customer interactions.
  4. How do you prioritize tasks when handling multiple customer requests?
    Answer: I prioritize based on urgency and impact, addressing high-priority issues first while maintaining efficiency across all tasks.
  5. How would you escalate a technical issue reported by a customer?
    Answer: After attempting to reproduce the issue and documenting all details, I’d escalate it with supporting data for accurate troubleshooting.
  6. What is your approach to handling policy-related customer inquiries?
    Answer: I explain policies clearly and ensure customers understand them, resolving their concerns within the policy framework.
  7. How do you provide a great customer experience while following company policies?
    Answer: I empathize with the customer, explain solutions clearly, and follow through on my commitments, keeping within policy limits.
  8. Describe a time when you identified an improvement area in customer service.
    Answer: In a previous role, I noticed recurring issues and suggested clearer communication to proactively prevent similar cases.
  9. How would you manage multiple shifts, including weekends?
    Answer: I am flexible and willing to adjust my schedule as needed to meet company and customer requirements.
  10. What would you do if you couldn’t resolve a customer issue immediately?
    Answer: I’d inform the customer about the next steps, keep them updated, and follow through until their issue is fully resolved.

Join Us For More Technical Questions and Job Updates

  1. Why are you interested in working as a Process Associate at Genpact?
    Answer: Genpact’s focus on digital transformation and customer service aligns with my career goals. I am excited to start my journey in customer service at such a renowned organization.
  2. How do you handle stress at work?
    Answer: I prioritize tasks and take short breaks to recharge, helping me maintain productivity even during busy periods.
  3. What do you know about Genpact’s culture?
    Answer: I’m aware that Genpact emphasizes innovation, inclusivity, and a collaborative work environment, values that align with my personal goals.
  4. Describe a team project you worked on and your role.
    Answer: I led task organization and coordination, ensuring our team met deadlines with high-quality output, which taught me the value of clear communication.
  5. How would you handle feedback from your manager?
    Answer: I welcome constructive feedback, viewing it as an opportunity to improve and align with the team’s goals.
  6. What motivates you in customer service roles?
    Answer: Helping people resolve their issues and seeing their satisfaction motivates me to give my best in every interaction.
  7. How do you ensure compliance with policies?
    Answer: I stay updated on policy changes, ask for clarification when needed, and prioritize adherence to provide a consistent customer experience.
  8. What are your time management strategies in a high-volume environment?
    Answer: I set priorities based on urgency, ensuring I can effectively handle multiple tasks without compromising quality.
  9. Describe a time when you went above and beyond for a customer.
    Answer: A customer was having technical issues, so I followed up with them after resolving the issue to ensure they were fully satisfied.
  10. Where do you see yourself in two years?
    Answer: I aim to advance within Genpact, expanding my skills in customer service and taking on more responsibilities.

Join Us For More Non-Technical Questions and Job Updates

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