Jobs For Freshers In Cognizant Hiring Process Executive

Cognizant Recruitment Drive :-

Cognizant Recruitment Drive 2024: Are you a fresh graduate with strong communication skills and a desire to work in a dynamic environment? Cognizant, one of the leading global technology and professional services companies, is looking for Process Executives to join their team in Bangalore. If you are eager to start your career in an exciting role that involves voice and email handling, this could be the opportunity you’ve been waiting for. With immediate joining, flexible working hours, and a supportive work environment, this position is perfect for those who are ready to take the next step in their career. Don’t miss out—head over to Kaabil Jobs now and kickstart your professional journey with Cognizant!

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂’

Overview

Job Position: Process Executive – Voice (Hybrid)
Job Location: Bangalore, India
Salary Package: As per Company Standards
Full/Part Time: Full Time
Req ID: 000604548913
Education Level: Graduate Freshers Can Apply

Qualifications

Good command over spoken and written English.
Proficient email handling skills, with the ability to read and comprehend emails.
Basic computer literacy and typing skills.
Proficiency in MS Office is an added advantage.
Ability to maintain focus and ensure high accuracy in work.
Willingness to work flexible hours, including night shifts and in-office work.
Graduate freshers are eligible to apply.

Roles and Responsibilities

Handle voice and email communication with clients in a professional and efficient manner.
Manage customer queries and resolve issues effectively through email and phone interactions.
Ensure accuracy in handling client information and responding to inquiries.
Perform tasks requiring strong attention to detail and concentration.
Utilize MS Office and other tools to document and manage client communication.
Work on night shifts and comply with company standards for in-office presence.
Collaborate with team members to provide a seamless customer experience.

Skills Required

Communication: Strong verbal and written communication skills to handle client queries.
Email Handling: Ability to manage and respond to emails promptly and accurately.
Computer Skills: Proficient in typing, with basic knowledge of computer systems.
MS Office: Knowledge of Word, Excel, and PowerPoint will be advantageous.
Accuracy & Focus: Ability to perform tasks with high levels of accuracy and concentration.
Adaptability: Flexibility to work in a night shift and office environment as required.

Job Description:-

As a Process Executive – Voice at Cognizant, you will be at the forefront of client communication, managing voice and email interactions with precision and professionalism. This role requires excellent communication skills, attention to detail, and the ability to work flexible hours, including night shifts. If you’re a fresh graduate looking to start a rewarding career, this role offers an opportunity to grow in a supportive environment. Responsibilities include:

Handling client queries through phone and email communication.
Ensuring high accuracy in all tasks, maintaining client satisfaction.
Working night shifts and adhering to the company’s in-office requirements.
Leveraging MS Office tools to streamline email management and reporting.
Joining immediately to contribute to the company’s success.

Cognizant Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Click Here To Apply

Note:– Only shortlisted candidates will receive the call letter for further roundsTop MNC’s Hiring Across India , Upload Your Resume

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Interview Preparation Tips

How to Prepare for a Process Executive – Voice Interview at Cognizant?

Important Interview Preparation Tips

Brush Up on Communication Skills: Cognizant values clear and professional communication. Ensure that you are comfortable with both spoken and written English, as this will be a significant part of the job.
Practice Email Handling: Expect questions related to email handling and typing skills. Be prepared to discuss your approach to managing emails effectively and with accuracy.
Familiarize Yourself with MS Office: Since MS Office skills are preferred, review the basics of Word, Excel, and PowerPoint. Be ready to talk about how you’ve used these tools in previous projects or studies.
Time Management and Focus: Cognizant looks for candidates who can maintain high levels of accuracy and focus, even in night shifts. Be prepared to explain how you manage your time and ensure error-free work.
Adaptability to Night Shifts: Highlight your flexibility and willingness to work night shifts. Cognizant values adaptability, so be ready to discuss how you adjust to different work schedules.

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Study Material for Process Executive – Voice Interview at Cognizant

1. Must-Read Books:

“Effective Communication Skills” by Dale Carnegie
“The Email Writing Handbook” by Josh Bernoff

2. Top Online Courses:

“Business Communication Skills” on Udemy
“MS Office Skills for Beginners” on LinkedIn Learning

3. Essential Websites:

Coursera: For courses on communication and time management.
Microsoft Office Training: For learning basic MS Office skills.

4. Free YouTube Channels:

“English with Lucy” for communication tips.
“Microsoft Office Tutorials” for hands-on MS Office training.

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Probable Questions and Answers for Process Executive – Voice Interview at Cognizant.

Technical Questions and Answers for Process Executive – Voice Interview at Cognizant

1. How do you manage multiple emails efficiently?

I use a systematic approach by categorizing emails based on their urgency and importance. I prioritize responses based on deadlines and client needs, utilizing email management tools in MS Outlook to ensure nothing is overlooked.

2. What is your typing speed, and how do you ensure accuracy?

My typing speed is 45 words per minute with over 95% accuracy. I ensure accuracy by proofreading emails before sending and using built-in spell checkers to minimize errors.

3. How do you handle customer complaints via email?

I approach complaints with empathy and professionalism, ensuring I fully understand the issue before responding. My goal is to resolve the problem promptly while keeping the customer informed throughout the process.

4. Can you give an example of a time when you had to handle multiple tasks at once?

In my previous experience, I managed multiple email queries while working on a report. I created a task list, prioritized based on deadlines, and ensured that all emails were addressed on time while meeting the report deadline.

5. How do you use MS Office to improve productivity in your tasks?

I use Excel for organizing tasks, Word for drafting documents, and Outlook for email management. Utilizing shortcuts helps me speed up my work and ensures I meet deadlines efficiently.

6. What steps do you take to ensure accuracy in your work?

I double-check my work before submission, use automated tools like spell checkers, and review instructions carefully before starting any task to avoid mistakes.

7. How do you handle stress when facing a high volume of emails?

I remain organized by managing my time effectively and prioritizing urgent emails. I take short breaks to maintain focus, ensuring I remain productive even under pressure.

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Non-Technical Questions and Answers for Process Executive – Voice Interview at Cognizant

1. Can you describe a time when you worked as part of a team to achieve a common goal?

In one of my previous roles, I collaborated with team members to enhance our email handling process. We held regular meetings to share insights and streamline our approach, resulting in faster response times and improved customer satisfaction.

2. How do you handle tight deadlines and pressure in your work?

I prioritize tasks based on their urgency and impact, breaking down large projects into manageable steps. During a critical assignment, I communicated proactively with my team to ensure alignment and maintained focus to meet the deadline without compromising quality.

3. How do you stay updated on the latest trends and technologies in your field?

I regularly read industry blogs, attend webinars, and participate in online courses. Additionally, I engage with professional communities where members share knowledge and best practices.

4. Can you give an example of how you managed a conflict or disagreement with a colleague?

In a previous project, a disagreement arose regarding timelines for deliverables. I facilitated a discussion to understand both perspectives and proposed a compromise that satisfied both parties, leading to improved collaboration and timely completion of tasks.

5. What motivates you to work in this role, and why are you interested in Cognizant?

I am driven by the opportunity to enhance customer experiences through effective communication. Cognizant’s commitment to innovation and excellence aligns with my career aspirations, making it an ideal place for my professional growth.

6. How do you approach learning new tools or technologies on the job?

I take a structured approach by first reviewing the documentation to understand the basics, followed by hands-on practice. This method helps me quickly gain proficiency and effectively apply new skills.

7. How do you balance the technical and non-technical aspects of your job when interacting with stakeholders?

I focus on explaining complex concepts in simple terms that highlight the business value. By using examples or visuals, I ensure that all stakeholders are aligned on project goals and outcomes.

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